3D Crystal Creations is confident that our products will meet or exceed your expectations though we do offer a 10-day return or replacement on all online purchases for products that have defects. Re-shipping charges will be applied to all replacement orders.
CANCELLATIONS CAN ONLY BE MADE WITHIN 2 HOURS OF PLACING YOUR ORDER!
- The product must be returned to us within 10 days of invoice.
- Please provide a brief written statement regarding the reason for the return and your account details.
- Returned items must be in their original condition and packaging. Please Contact Us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for returns.
- Unfortunately, we cannot refund your return shipping costs.
- A 50% restocking fee applies to all personalized crystals.