Return Policy

3D Crystal Creations is confident that our products will meet or exceed your expectations though we do offer a 10-day return or replacement on all online purchases for products that have defects. Re-shipping charges will be applied to all replacement orders.

CANCELLATIONS CAN ONLY BE MADE WITHIN 2 HOURS OF PLACING YOUR ORDER!

  • The product must be returned to us within 10 days of invoice.
  • Please provide a brief written statement regarding the reason for the return and your account details.
  • Returned items must be in their original condition and packaging. Please Contact Us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for returns.
  • Unfortunately, we cannot refund your return shipping costs.
  • A 50% restocking fee applies to all personalized crystals.